RTA Frequent Questions & Answers
1. How soon can we receive the cabinets from the time we order them on line?
2. Can I have a tracking number for my order?
3. Do I have to pay sales tax on my order?
4. How do I calculate shipping cost for my order (Continental US)?
5. How much will it cost to ship to Alaska or Hawaii?
6. What is Destination Terminal Pick up?
7. I have to delay delivery of my order; how much do you charge for storage fee?
8. Do you offer a Contractor / Designer discount?
9. Do I need to buy Finished End Panels?
10. Do I need Scribe Molding? What is it for?
11. Can I get a free Quote / Design?
12. Can I use your RTA cabinets for _______?
13. How does your prices compare to your competitors?
14. Do you provide installation service?
15. Do you sell cabinets for large development projects?
16. Can I see the cabinets before I order them on line?
17. Do you have a catalog that I can have?
18. What if the cabinets ordered do not fit my kitchen?
19. What product do you recommend for cleaning my cabinets?
20. What is your product warranty?
21. What is your return and exchange policy?
22. What is your shipping policy?
23. Do you ship to Canada?
How soon can we receive the cabinets from the time we order them on line?
It takes from 3 to 5 days for the order to leave our warehouse; depending on the final destination, it will take another 3-10 days for the cabinets to arrive. You will receive a phone call from the carrier to schedule the delivery.
In the rare case that part of your order is out of stock temporarily and additional time is needed to complete your order, we will contact you by e-mail or phone to discuss the delivery time-line. You can log into your account and check the status of your order (Payment received, In-progress or Shipped).
Can I have a tracking number for my order?
Freight companies issue what they call a “Pro Number” to track each shipment. The Pro Number will be available, upon request, one day after the shipment is picked up from our warehouse by the freight company. You can write to customerservice@domaincabinets.com and ask for the Pro Number along with the freight company’s phone number.
For UPS shipping, your tracking number will be available in your account as soon as your order is shipped. You will also receive automatic e-mail from UPS.
Do I have to pay sales tax on my order?
You do not pay any sales tax unless your shipping address is in California. For orders shipped within the state of California, you are required to pay state sales tax as well as, if any, local county taxes.
How do I calculate shipping cost for my order (Continental US)?
At Domain Cabinets Direct, our goal is to deliver your order in the quickest and most economical manner. Cabinets are packaged in pallets and arrive at your door 3-10 days from the time the order leaves our warehouse. An adult (18 years or older) must be present during delivery. For small orders (150 lbs or less) we use either UPS or FedEx ground shipping. The shipping charges are calculated based on total value of your order (before discount). Residential shipping only covers curbside service. The driver does not have to take your order past a curb or down a long driveway. The residential prices below only cover curbside service. Please note if you chose Non-Residential Shipping and your order is billed as residential you will be liable for all charges we incur. In most cases the charges we incur are more than the prices we offer for residential shipping on our table. So your honesty will most likely pay off.
Flat Shipping Charge
(order amount before discount)
|
Terminal
Pick Up
|
Non-
Residential
|
Residential
|
Shipping Method
|
$0.00 - $100
|
N/A
|
$59.00
|
$69.00
|
* UPS Ground
|
$100.01 - $500
|
N/A
|
$99.00
|
$129.00
|
* UPS Ground
|
$500.01 - $750
|
N/A
|
$149.00
|
$179.00
|
* UPS Ground
|
$750.01 - $1,000
|
N/A
|
$169.00
|
$199.00
|
* UPS Ground/Freight
|
| $1,000.01 - $1,500
|
$209.00
|
$209.00
|
$369.00
|
* Freight
|
$1,500.01 - $2,000
|
$229.00
|
$229.00
|
$389.00
|
* Freight
|
$2,000.01 - $2,500
|
$249.00
|
$249.00
|
$409.00
|
* Freight
|
$2,500.01 - $3,000
|
$279.00
|
$279.00
|
$439.00
|
* Freight
|
$3,000.01 - $3,500
|
$309.00
|
$309.00
|
$469.00
|
* Freight
|
$3,500.01 - $4,000
|
$339.00
|
$339.00
|
$499.00
|
* Freight
|
$4,000.01 - $4,500
|
$369.00
|
$369.00
|
$529.00
|
* Freight
|
$4,500.01 - $5,000
|
$399.00
|
$399.00
|
$559.00
|
* Freight
|
$5,000.01 - $5,500
|
$439.00
|
$439.00
|
$599.00
|
* Freight
|
$5,500.01 - $6,000
|
$489.00
|
$489.00
|
$649.00
|
* Freight
|
$6,000.01 - $7,000
|
$539.00
|
$539.00
|
$699.00
|
* Freight
|
$7,000.01 - $8,000
|
$589.00
|
$589.00
|
$749.00
|
* Freight
|
$8,000.01 - $9,000
|
$639.00
|
$639.00
|
$799.00
|
* Freight
|
$9,000.01 - $10,000
|
$689.00
|
$689.00
|
$849.00
|
* Freight
|
All orders above $10,000 require a quote prior to shipping and will be charged accordingly. Please call for a quote.
|
|
How much will it cost to ship to Alaska or Hawaii?
The flat rate applies to both Residential and Non-residential addresses in Alaska and Hawaii. Fork lift service is included if needed.
Flat Shipping Charge
(order amount before
discount)
|
Alaska/Hawaii Delivery
(residential or non-residential)
|
$0.00 - $500.00
|
CALL FOR QUOTE
|
*Air Parcel/Ocean Freight
|
| $500.01 - $1000.00
|
CALL FOR QUOTE
|
*Ocean Freight
|
| $1,000.01 - $1,500.00
|
CALL FOR QUOTE
|
*Ocean Freight
|
| $1,500.01 - $2,000.00
|
CALL FOR QUOTE
|
*Ocean Freight
|
| $2,000.01 - $2,500.00
|
$679.00
|
*Ocean Freight
|
| $2,500.01 - $3,000.00
|
$799.00
|
*Ocean Freight
|
| $3,000.01 - $3,500.00
|
$949.00
|
*Ocean Freight
|
| $3,500.01 - $4,000.00
|
$1,069.00
|
*Ocean Freight
|
| $4,000.01 - $4,500.00
|
$1,239.00
|
*Ocean Freight
|
| $4,500.01 - $5,500.00
|
$1,359.00
|
*Ocean Freight
|
| $5,500.01 - $6,000.00
|
$1,479.98
|
*Ocean Freight
|
| $6,000.01 - $7,000.00
|
$1,599.98
|
*Ocean Freight
|
| $7,000.01 - $8,000.00
|
$1,719.98
|
*Ocean Freight
|
| $8,000.01 - $9,000.00
|
$1,839.98
|
*Ocean Freight
|
| $9,000.01 - $10,000.00
|
$1,959.98
|
*Ocean Freight
|
| $10,000.01 - $15,000.00
|
$2,179.98
|
*Ocean Freight
|
| $15,000+
|
CALL FOR QUOTE
|
*Ocean Freight
|
For orders less than $2,000.00 CALL FOR QUOTE. In the rare case that our flat rate shipping charge is significantly below our cost (usually happens to single large vanity cabinet orders), we reserve the right to re-quote you the correct shipping charge or cancel the order.
What is Destination Terminal Pick up?
When you choose Destination Terminal Pick Up, your order will be shipped to the nearest freight terminal in your area. You will need to drive to the terminal and pick up your shipment. The freight company will have a fork lift to help load the pallet into your truck. We work with about 20 different freight companies and normally we will find a freight terminal that is within 35 miles of you. In the event that we can’t find a terminal that is close to you, we will discuss options with you before shipping out your order.
I have to delay delivery of my order; how much do you charge for storage fee?
Due to limited space in our warehouse, if you place an order we can hold the shipment up to one month from the order date. If you need to have your order placed on hold for over a month, there will be a storage fee of $100/week.
Do you offer a Contractor / Designer discount?
We offer 10-15% discount off our regular price for contractors, designers and architects. We require that you have a valid license and that you register online. Go to the Log In page for more information.
Do I need to buy Finished End Panels?
For any EXPOSED end, the following cabinets will need either a Finished End Skin Panel (1/4” thick) or a Finished End Panel (3/4” thick) to have the same finished color or cover screw heads:
- Antique Almond (Wall, Base, Tall and Vanity)
- Merlot Birch (Wall, Base, Tall and Vanity)
- Golden Honey (Wall, Base, Tall and Vanity)
- Honey Birch (Wall, Base, Tall and Vanity)
- Bamboo Shaker(Wall and Base only)
- Maple Shaker Wall and Base (Wall and Base only)
- Maple Arch Wall and Base (Wall and Base only)
- Beech Arch Wall and Base (Wall and Base only)
- Walnut Wall and Base (Wall and Base only)
Do I need Scribe Molding? What is it for?
When using a Finished End Thin (Skin) Panel, the ¼” front edge of the panel is exposed and a Scribe Molding is used to cover it. If you use the ¾” Finished End Panel, you do not need an additional Scribe Molding since the front edge is finished.
Can I get a free Quote / Design?
We offer two options for determining pricing:
We can design for you! Simply send us the basic dimensions of your plan and we will create the cabinet layout for your entire kitchen or bathroom. Click on the 3D design page to see what we offer.
OR
With all the tools available on our site it is possible to get yourself a quote with just a little bit of time. To do this you will need to have an idea of the dimensions and an overall idea of what style you would like for the room you are remodeling or building. Now that you have a style and an overall layout here is where we recommend starting:
Step 1: Go to our Home page. www.domaincabinetsdirect.com
Step 2: At the top of the page you will see a Shop button click on it.
Step 3: If you look at the header it says “Know exactly what you need to order? Click here and go straight to our Quick Order page!” There is a link on the word “here”. Click it and get started!
Step 4: You will now see a “View by Category:” drop down menu, in this menu you will find the style you’ve previously chosen and 5 subsequent folders; they are: